Return Policy

Our Commitment to You

At Petronixia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your ballet flats, we offer a comprehensive return policy to ensure your peace of mind.

1. Return Period

You have 30 days from the date of delivery to initiate a return. Items must be returned within 45 days of the original purchase date.

2. Return Conditions

To be eligible for a return, your items must meet the following conditions:

• Items must be unworn and in original condition
• All original tags and packaging must be included
• Shoes must not show any signs of wear or damage
• The original box must be in good condition
• Items must be free from any odors or stains

3. How to Return

To initiate a return, please follow these steps:

1. Contact our customer service at info@petronixia.my with your order number
2. We will provide you with return instructions and a return authorization number
3. Pack your items securely in the original packaging
4. Ship the package to our returns center (address will be provided)
5. Keep your tracking number for reference

4. Refund Process

Once we receive your return:

• We will inspect the items within 3-5 business days
• If approved, your refund will be processed to the original payment method
• Refunds typically appear within 5-10 business days
• You will receive an email confirmation once your refund is processed

5. Return Shipping Costs

Return shipping costs are handled as follows:

• If the return is due to our error (wrong item, defective product), we will cover shipping costs
• For all other returns, customers are responsible for return shipping fees
• We recommend using a trackable shipping service
• PetroSa is not responsible for items lost in return transit

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order. This ensures you receive your new item as quickly as possible.

7. Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items marked as final sale
• Items that have been worn or damaged
• Items without original tags or packaging
• Custom-made or personalized items

8. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@petrosa.my with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

9. International Returns

International customers are responsible for any customs duties, taxes, or fees associated with returns. These charges are non-refundable. Please contact us before returning international orders.

10. Contact Us

If you have any questions about our return policy, please contact us: